Shipping policy

Effective Date: 24-01-2026

Last Updated: 02-02-2026

This Shipping Policy applies to all orders delivered within Australia.
We aim to provide a clear, reliable, and transparent delivery experience for all customers.

Shipping Information

At Velariamode, we aim to make every delivery clear, simple, and reliable. To keep your shopping experience effortless, all orders are shipped with care and free of charge.

Shipping Fees

All orders placed within Australia qualify for free shipping. There are no hidden fees or additional charges at checkout. The price you see is the price you pay.

Delivery Area

We currently deliver exclusively within Australia. Each order is carefully prepared and shipped to your provided address.

Order Processing

Orders are typically prepared for dispatch within 1–2 business days. As soon as your order has been shipped, you will receive a confirmation email containing tracking details.

Delivery Timeframe

Estimated delivery times are as follows:

Standard Delivery: 3–5 business days (Monday to Friday)
Delivery estimates do not include weekends or public holidays

Total delivery time: 4–7 business days, including processing.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email to monitor the progress of your delivery.

If you have any questions, please contact us at support@velariamode.com.

Delays

While we do our best to meet delivery estimates, delays may occasionally occur due to circumstances beyond our control, such as carrier disruptions or weather conditions. Should this happen, we will keep you informed.

Business details:
Business Name: Velariamode
Business Address: Stichts End 10, 1244 PN Ankeveen, Noord-Holland, Netherlands.
Email: support@velariamode.com
Phone: +31 612898552

Customer Service Hours

Monday – Friday, 7:00 PM – 4:00 AM AEST / 8:00 PM – 5:00 AM AEDT

Customer service is based in the Netherlands and provides dedicated English-language support for Australian customers. We aim to respond to all enquiries within 24 hours on business days.

Average Response Time:

Within 24 hours on business days

VAT Number: NL868621869B01

Chamber of Commerce Registration Number: 98736949